At UtiliQuest, an independent Quality Audit (QA) Team reviews completed tickets on a near real-time basis for accuracy and consistency.

• Dedicated auditors review all ticket documentation
• Certification of technician’s site presence
• Instant visibility to technician’s work product
• Virtual work documentation
• Site reviews for tickets posing field risk to client facilities

We use satellite-based, next generation technologies, including the latest in automated wireless workforce dispatch and ticket management systems to:

• Complete a higher percentage of on-time locates
• Produce unalterable documentation of all locate work completed
• Interface with One-Call Center systems
• Produce accurate electronic manifests
• Zero in on root causes of damages
• Identify field training requirements & process improvement opportunities