PROBLEM:

After years of conducting facility locating services in-house, Middle Tennessee Electric Membership Cooperative (MTEMC) — one of the nation’s leading Electric Cooperatives — took a discerning look at their damage prevention efforts. MTEMC concluded that protecting their electric facilities with in-house resources was becoming more time consuming and increasingly more expensive.

SOLUTION:

MTMC chose to partner with UtiliQuest as its outsource service provider. “When we factored in labor costs, equipment costs, vehicle costs, insurance, quality, administration and cost of damages, outsourcing proved to be the most cost effective and efficient move,” said Jeff Gill, Director of Operations of MTEMC. “Outsourcing this service to UtiliQuest has allowed our field force to focus on our core business — building and maintaining our electric system.”

In the eyes of MTEMC, what set UtiliQuest apart from the competition in the damage prevention industry was its unique value proposition, centering on safety, quality and innovation. As the first firm in the locating industry to implement high-tech, streamlined work order dispatch and ticket management technology, UtiliQuest offers distinct benefits to MTEMC and other Cooperatives including:

• Proven approach to minimizing risks and costs associated with utility damage
• Interface capability with One Call Center systems
• Prompt, accurate, dependable service
• Reduced costs associated with field auditing
• Automated billing